Chewy

Shopping

4.9 RATINGS

920M DOWNLOADS

4+ AGE

Screenshots

Core Features

Wide Selection of Pet Products

Chewy offers a comprehensive range of pet supplies, including food, toys, medications, and grooming products for various animals such as dogs, cats, birds, and more. Users can easily navigate through thousands of products, ensuring they find exactly what their pets need.
Auto-Ship Subscription Option

The app allows users to set up auto-ship orders for their regular pet supplies, ensuring they never run out. Users can customize delivery schedules and quantities, providing convenience and saving time on repetitive shopping trips.
24/7 Customer Support

Chewy provides round-the-clock customer service accessible via chat, phone, or email. This ensures that any questions or issues related to orders and pet care receive prompt attention from knowledgeable representatives.
Personalized Recommendations

The app uses user preferences and pet profiles to provide tailored product suggestions. This personalization enhances the shopping experience by helping users discover products suited to their specific pets.
Engaging Pet Care Resources

Chewy includes a variety of informative articles, videos, and tips related to pet care and training. This valuable content helps pet owners make informed decisions and improve the well-being of their pets.

Pros

User-Friendly Interface

The app is designed with an intuitive layout, making it easy for users to browse products, manage orders, and access customer support, enhancing the overall shopping experience.
Competitive Pricing and Deals

Chewy often offers competitive prices and special promotions, allowing users to save money on their pet supplies. Many users appreciate the recurring discounts available through subscription services.
Fast and Reliable Shipping

Most orders are processed quickly, with many customers enjoying fast shipping options, ensuring their pets receive essential supplies as soon as possible.
Community Engagement

Users can connect with other pet owners through the app's community features, allowing for sharing experiences and tips which enriches the pet ownership experience.
Loyalty Rewards Program

Chewy rewards users for their purchases with a loyalty program, allowing them to earn points that can be redeemed for discounts on future orders, thus fostering customer retention.

Cons

Limited Availability for Some Products

While Chewy offers a vast product selection, certain specialty or niche products may not be available, which could disappoint pet owners looking for specific items.
Shipping Costs for Non-Subscription Orders

Users who do not opt for auto-ship subscriptions may incur shipping fees, which can add to the overall cost, especially for single orders.
Occasional Stock Issues

There are instances where high-demand products may be temporarily out of stock, which can affect user satisfaction and lead to delays in obtaining critical pet supplies.
App Performance on Older Devices

Some users report slower performance on outdated smartphones or tablets, which can hinder the overall user experience and navigation within the app.
Complex Return Process

While Chewy aims to provide customer support, some users have noted that the return process can be complicated, especially for perishable goods or medications, leading to frustration.

Price

Free Access

Chewy app is free to download and allows users to browse and purchase products without any upfront costs, making it accessible to all pet owners.
Subscription Discounts

By using the auto-ship feature, users can benefit from additional savings on their regular purchases. Discounts can vary based on product categories, making it financially attractive.
Premium Membership Tiers

The app may introduce premium membership options in the future, providing enhanced features or exclusive deals for a monthly or annual fee, though basic functionalities remain free.
Price Matching Policy

Chewy's pricing strategy includes a price matching policy for select items, ensuring users can purchase products at the best possible price while enjoying peace of mind.
Regular Promotions

Users can regularly find promotions and sales events, further reducing the effective cost of pet care products, making it a budget-friendly choice for pet owners.

4.9

561.9K votes